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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Risk Matrix |  Product Strategy ICE Scoring |  Delivery Cost of Delay |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List. | When ideas need sorting quickly, it condenses impact, confidence, and effort into one compact score. It connects customer value, product logic, and decision priorities. The result is captured as an ICE table and top-ideas list. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. |
Complexitydifferent | Medium | Low | Low | High |
Timedifferent | 2-4 h | 30-60 min | 30-60 min | 90-180 min |
Participantsdifferent | 4-10 | 3-10 | 2-8 | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Risk Matrix, Top Risk List | ICE Table, Top Idea List | CoD Table, Prioritization Sequence |
Tagsno overlap | JourneyServiceService design | RiskDecisionPrioritizationAssessment | PrioritizationScoringGrowthDecision | PrioritizationDeliveryEconomicsDecision |