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| Criterion |  UX Research Customer Journey Mapping |  Delivery RAID Log |  Facilitation Expectation Mapping |  Agile ROAM Board |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 2-4 h | 30 min Setup, dann laufend | 45-90 min | 20-40 min initial, dann laufend |
Participantsdifferent | 4-10 | 1-3 maintaining, briefing for everyone | 3-12 | 3-15 |
Formatdifferent | Workshop | Async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RAID Log, Status Report Source | Expectation Map, Alignment Notes, Agreements | ROAM Board, Owner List |
Tagsno overlap | JourneyServiceService design | RiskTrackingStakeholdersGovernance | AlignmentStakeholdersTeam | RiskAgileTrackingAlignment |