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| Criterion |  UX Research Customer Journey Mapping |  Delivery RAID Log |  UX Design Customer Journey Canvas |  Agile ROAM Board |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 2-4 h | 30 min Setup, dann laufend | 1-3 h | 20-40 min initial, dann laufend |
Participantsdifferent | 4-10 | 1-3 maintaining, briefing for everyone | 3-10 | 3-15 |
Formatdifferent | Workshop | Async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RAID Log, Status Report Source | Customer Journey Canvas, Pain Points, Experience Opportunities | ROAM Board, Owner List |
Tagsno overlap | JourneyServiceService design | RiskTrackingStakeholdersGovernance | JourneyCustomerService designCanvas | RiskAgileTrackingAlignment |