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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Pre-Mortem |  Product Discovery Assumption Mapping |  Product Discovery Concierge MVP |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures. | When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 20–45 min | 45-60 min | 1-4 Wochen |
Participantsdifferent | 4-10 | Small cross-functional group | 2-8 | 3-10 Kunden |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Risk list, Mitigation plan, Assumption log | Assumption map, Test backlog, Risk ranking | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | JourneyServiceService design | RiskDecisionFailurePlanning | AssumptionsRiskExperimentsValidation | MVPValidationServiceDiscovery |