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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Architecture Inception Canvas method illustration showing its working structure
Architecture
Architecture Inception Canvas
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.The Architecture Inception Canvas bundles the first architecture questions into a compact decision picture. It fits when an initiative is still in motion but still needs clear guardrails.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
MediumLowLowMedium
Timedifferent
2-4 h30-60 min1-2 h60-120 min
Participantsdifferent
4-102-83-82-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogPower Interest Grid, Strategy per StakeholderInception Canvas, Risks, Goal List, Open QuestionsCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
JourneyServiceService design
StakeholdersFacilitationAlignmentPlanning
AlignmentArchitectureCanvas
ArchitectureCommunicationStakeholdersCanvas
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