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| Criterion |  UX Research Customer Journey Mapping |  UX Research Personas |  Product Discovery Concierge MVP |  Product Discovery Experiment Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. | When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 Tage | 1-4 Wochen | 30-60 min |
Participantsdifferent | 4-10 | Internes Team | 3-10 Kunden | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Persona Profiles, Needs Summary, Scenario Notes | Concierge Learnings, Service Blueprint, MVP Risks | Completed Experiment Canvas, Success Metric |
Tagsno overlap | JourneyServiceService design | ResearchCustomerSynthesis | MVPValidationServiceDiscovery | ExperimentsValidationDiscoveryHypothesis |