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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Open Space Technology |  Knowledge Modeling Peer Instruction |  Facilitation Fishbowl Discussion |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a complex topic does not yet have a fitting agenda, Open Space Technology hands topic ownership back to the participants. The format suits questions that only move forward when real interest determines the order. | Peer Instruction uses group thinking to clarify difficult terms or concepts faster. The method combines individual reflection with social correction and shared precision. | When a controversial topic needs depth and discipline at the same time, Fishbowl Discussion makes the structure of the conversation transparent. The format keeps the core small enough for real dialogue and open enough for controlled turnover. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 10-20 min je Frage | 45-90 min |
Participantsdifferent | 4-10 | 20-500+ | 6-50 | 8-80 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Session Marketplace, Proceedings, Action Topics | Concept Questions, Vote Results, Learning Notes | Discussion Insights, Observed Tensions, Follow-up Questions |
Tagsno overlap | JourneyServiceService design | FacilitationLarge groupAutonomy | LearningDialogueFacilitation | FacilitationDialogueLarge group |