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| Criterion |  UX Research Customer Journey Mapping |  Operations MORT Analysis |  Operations Kepner-Tregoe |  Operations Barrier Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. |
Complexitydifferent | Medium | High | High | Medium |
Timedifferent | 2-4 h | Mehrere Tage bis Wochen | 2-8 h | 2-4 h |
Participantsdifferent | 4-10 | 2-6 | 2-8 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Problem Analysis, Decision Analysis, Risk Plan | Barrier Inventory, Failure Analysis per Barrier, Action Backlog |
Tagsno overlap | JourneyServiceService design | Root causeSafetySystemicIncident | Problem solvingRoot causeDecisionOperations | Root causeSafetyIncident |