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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Leverage Points |  UX Design Customer Journey Canvas |  Business Strategy McKinsey 7S |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 2-4 h | Half day | 1-3 h | 2-4 h |
Participantsdifferent | 4-10 | 3-12 | 3-10 | 3-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Leverage Map, Action Strategy | Customer Journey Canvas, Pain Points, Experience Opportunities | 7S Assessment, Alignment Gaps, Change Actions |
Tagsno overlap | JourneyServiceService design | Systems thinkingChangeStrategy | JourneyCustomerService designCanvas | OrganizationStrategyAlignmentChange |