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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Leverage Points |  Product Discovery Assumption Mapping |  Business Strategy Business Model Stress Test |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 2-4 h | Half day | 45-60 min | Half day |
Participantsdifferent | 4-10 | 3-12 | 2-8 | 3-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Leverage Map, Action Strategy | Assumption map, Test backlog, Risk ranking | Stress Test Report, Action Plan per Scenario |
Tagsno overlap | JourneyServiceService design | Systems thinkingChangeStrategy | AssumptionsRiskExperimentsValidation | StrategyBusiness modelRiskDiagnosis |