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| Criterion |  UX Research Customer Journey Mapping |  Operations Learning Review |  Operations After-Action Review |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 2-4 h | 1-3 h | 20-45 min | 0.5-2 Tage |
Participantsdifferent | 4-10 | 3-10 | 3-12 | 6-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Learning Review Notes, System Factors, Improvement Actions | Lessons learned, Action items, Event summary | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | LearningRetrospectiveIncidentOperations | LearningOperationsImprovement | Service designOperationsJourneyBlueprint |