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Selected:Customer Journey MappingKnowledge MappingService BlueprintingFailure Mode and Effects Analysis
| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Knowledge Mapping |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 2-4 h | 1-3 h | 0.5-2 Tage | 2-6 h |
Participantsdifferent | 4-10 | 3-12 | 6-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Knowledge Map, Critical Knowledge Areas, Transfer Plan | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyServiceService design | KnowledgeMappingRisk | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause |