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| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Knowledge Mapping |  UX Design Service Blueprinting |  Knowledge Modeling Concept Mapping |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 2-4 h | 1-3 h | 0.5-2 Tage | 1-2 h |
Participantsdifferent | 4-10 | 3-12 | 6-12 | 1-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Knowledge Map, Critical Knowledge Areas, Transfer Plan | Service Blueprint, Fail Points, Ownership Map | Concept Map, Relationship Labels, Knowledge Gaps |
Tagsno overlap | JourneyServiceService design | KnowledgeMappingRisk | Service designOperationsJourneyBlueprint | KnowledgeConceptsMappingSensemaking |