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| Criterion |  UX Research Customer Journey Mapping |  Product Discovery Jobs to Be Done |  Product Discovery Experiment Canvas |  Product Discovery Test Card |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric. | The Test Card turns a critical assumption into a testable claim and specifies in advance which result counts as success. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 2-4 h | 1-3 Wochen | 30-60 min | 20-35 min |
Participantsdifferent | 4-10 | 5-12 Interviews | 1-5 | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Job Stories, Outcome Statements, Opportunity List | Completed Experiment Canvas, Success Metric | Test Card with a pre-set threshold |
Tagsno overlap | JourneyServiceService design | CustomerOutcomesNeeds | ExperimentsValidationDiscoveryHypothesis | ExperimentsValidationDiscoveryHypothesis |