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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Intervention Mapping |  Systems Thinking Evaporating Cloud |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 2-4 h | 1-5 Tage | 60-120 min | 0.5-2 Tage |
Participantsdifferent | 4-10 | 4-12 | 2-8 | 6-12 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | ChangeSystems thinkingCapability | Theory of ConstraintsAssumptionsSystems thinking | Service designOperationsJourneyBlueprint |