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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
A/B Testing workspace showing the question, observations, and next decision.
Growth
A/B Testing
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.When two variants compete, discussions quickly decide by taste rather than effect. A/B Testing checks behavior under controlled conditions and separates real improvement from chance or expectation effects.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
2-4 h1-3 h1-4 Wochen1-3 h
Participantsdifferent
4-102-81-61-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogIssue Map, Positions, Argument NotesExperiment results, Decision log, Learning summaryArgument Map, Evidence Gaps, Decision Rationale
Tagsno overlap
JourneyServiceService design
RationaleKnowledgeDecision
ExperimentsGrowthAnalyticsValidation
SensemakingDecisionRationale
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