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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Funnel Analysis workspace showing the question, observations, and next decision.
Growth
Funnel Analysis
Paper illustration of a calm four-quadrant Assumption Map with hypothesis cards and emphasis on important assumptions with little evidence.
Product Discovery
Assumption Mapping
A/B Testing workspace showing the question, observations, and next decision.
Growth
A/B Testing
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When many visitors or users drop off along the way, the reason behind the number often stays hidden. Funnel Analysis exposes these transitions and makes visible exactly where the path collapses.When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first.When two variants compete, discussions quickly decide by taste rather than effect. A/B Testing checks behavior under controlled conditions and separates real improvement from chance or expectation effects.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
2-4 h1-3 h45-60 min1-4 Wochen
Participantsdifferent
4-101-52-81-6
Formatdifferent
WorkshopAsyncWorkshop + asyncAsync
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogFunnel report, Drop-off analysis, Optimization hypothesesAssumption map, Test backlog, Risk rankingExperiment results, Decision log, Learning summary
Tagsno overlap
JourneyServiceService design
AnalyticsConversionGrowth
AssumptionsRiskExperimentsValidation
ExperimentsGrowthAnalyticsValidation
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