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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Expectation Mapping |  Team Design Team Topologies Interaction Modes |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 2-4 h | 45-90 min | Half day | Half day initial, dann laufend |
Participantsdifferent | 4-10 | 3-12 | Team-Leads plus Architecture | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expectation Map, Alignment Notes, Agreements | Interaction Heat Map, Agreements per Pair | Team API Document |
Tagsno overlap | JourneyServiceService design | AlignmentStakeholdersTeam | TeamAlignmentCollaborationOrganization | TeamAlignmentCommunicationService |