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Selected:Customer Journey MappingExpectation MappingTeam Topologies Interaction ModesSpotify Model Mapping
| Criterion |  UX Research Customer Journey Mapping |  Facilitation Expectation Mapping |  Team Design Team Topologies Interaction Modes |  Team Design Spotify Model Mapping |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 45-90 min | Half day | 90-180 min |
Participantsdifferent | 4-10 | 3-12 | Team-Leads plus Architecture | 5-15 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expectation Map, Alignment Notes, Agreements | Interaction Heat Map, Agreements per Pair | Spotify Model Map, Action List |
Tagsno overlap | JourneyServiceService design | AlignmentStakeholdersTeam | TeamAlignmentCollaborationOrganization | TeamOrganizationAlignmentDiagnosis |