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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Expectation Mapping |  Facilitation Team Charter |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 2-4 h | 45-90 min | 2-4 h | Half day initial, dann laufend |
Participantsdifferent | 4-10 | 3-12 | 3-12 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expectation Map, Alignment Notes, Agreements | Team Charter, Working Norms, Role Notes | Team API Document |
Tagsno overlap | JourneyServiceService design | AlignmentStakeholdersTeam | TeamAlignmentCollaboration | TeamAlignmentCommunicationService |