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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
Paper illustration of Starbursting with its method-specific working model.
Innovation
Starbursting
Paper illustration of Design Charrette with its method-specific working model.
Innovation
Design Charrette
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list.In a tightly timed design process with many participants, the method pools several lines of thinking in a short time. It brings parallel design energy without letting the discussion tip into endless coordination. This quickly produces solid directions for architecture or space.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
2-4 h2-6 h30-60 minHalber Tag bis mehrere Tage
Participantsdifferent
4-102-83-1010-50
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogEvent Model, UI Flow, Commands, Read ModelsStar-Shaped Question Map, Question List, Assumption ListSketches and Concepts, Consolidated Solution Sketch, Prioritized Direction
Tagsno overlap
JourneyServiceService design
EventsBlueprintDomain-Driven DesignBehavior
BrainstormingIdeationWorkshopDiscovery
BrainstormingWorkshopCollaborationIdeation
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