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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Dot Voting |  Facilitation Stakeholder Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 2-4 h | 5-15 min | 60–90 min | 1-3 h |
Participantsdifferent | 4-10 | 3-20 | 2-8 | 5-30 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked list, Consensus signal, Shortlist | Stakeholder Map, Engagement Plan, Risk Notes | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | JourneyServiceService design | FacilitationVotingConsensusPrioritization | StakeholdersAlignmentFacilitationChange | FacilitationConsensusWorkshopAlignment |