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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Dot Voting |  UX Design Customer Journey Canvas |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 5-15 min | 1-3 h | 1-3 h |
Participantsdifferent | 4-10 | 3-20 | 3-10 | 5-30 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked list, Consensus signal, Shortlist | Customer Journey Canvas, Pain Points, Experience Opportunities | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | JourneyServiceService design | FacilitationVotingConsensusPrioritization | JourneyCustomerService designCanvas | FacilitationConsensusWorkshopAlignment |