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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.
Complexitysame
MediumMediumMediumMedium
Timedifferent
2-4 h1-3 h1-4 Wochen2-8 h
Participantsdifferent
4-103-103-10 Kunden5-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogDomain Context Map, Boundary Notes, Ownership MapConcierge Learnings, Service Blueprint, MVP RisksEvent Timeline, Ubiquitous Language, Boundaries, Open Questions
Tagsno overlap
JourneyServiceService design
Domain-Driven DesignContextBoundaries
MVPValidationServiceDiscovery
Domain-Driven DesignEventsDiscoveryWorkshop
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