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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Decision Rights Mapping |  Facilitation Expectation Mapping |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 2-4 h | 90-180 min | 45-90 min | Half day initial, dann laufend |
Participantsdifferent | 4-10 | 4-12 | 3-12 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Decision Rights Matrix, Agreement | Expectation Map, Alignment Notes, Agreements | Team API Document |
Tagsno overlap | JourneyServiceService design | DecisionGovernanceAlignmentResponsibility | AlignmentStakeholdersTeam | TeamAlignmentCommunicationService |