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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Decision Jam |  Facilitation Stakeholder Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 2-4 h | 60-90 min | 60–90 min | 1-3 h |
Participantsdifferent | 4-10 | 4-10 | 2-8 | 5-30 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Problem Cluster, Prioritized Challenge, Experiment | Stakeholder Map, Engagement Plan, Risk Notes | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | JourneyServiceService design | FacilitationDecisionProblem solvingWorkshop | StakeholdersAlignmentFacilitationChange | FacilitationConsensusWorkshopAlignment |