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| Criterion |  UX Research Customer Journey Mapping |  Decision Making DACI |  Agile ROAM Board |  Delivery RAID Log |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 2-4 h | 30-60 min | 20-40 min initial, dann laufend | 30 min Setup, dann laufend |
Participantsdifferent | 4-10 | 2-10 | 3-15 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | DACI Matrix, Decision Owner, Decision Log | ROAM Board, Owner List | RAID Log, Status Report Source |
Tagsno overlap | JourneyServiceService design | DecisionRolesGovernanceAlignment | RiskAgileTrackingAlignment | RiskTrackingStakeholdersGovernance |