View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
Selected:Customer Journey MappingCustomer Journey CanvasSAAM (Software Architecture Analysis Method)Architecture Communication Canvas
| Criterion |  UX Research Customer Journey Mapping |  UX Design Customer Journey Canvas |  Architecture SAAM (Software Architecture Analysis Method) |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 2-4 h | 1-3 h | Preparation, scenario analysis, and findings review; effort depends on scope | 60-120 min |
Participantsdifferent | 4-10 | 3-10 | Architecture experts and stakeholders for scenarios and weighting | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Customer Journey Canvas, Pain Points, Experience Opportunities | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | JourneyServiceService design | JourneyCustomerService designCanvas | ArchitectureChangeAnalysisComparisonQuality | ArchitectureCommunicationStakeholdersCanvas |