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| Criterion |  UX Research Customer Journey Mapping |  Delivery Cost of Delay |  Delivery MoSCoW |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. | When a release carries too many demands and priorities are only ever negotiated, MoSCoW creates clear boundaries for the next cut. Must, Should, Could, and Won't make commitment, room for maneuver, and trade-off logic visible to everyone involved. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | High | Low | High |
Timedifferent | 2-4 h | 90-180 min | 30-90 min | 0.5-2 Tage |
Participantsdifferent | 4-10 | 3-8 | 3-12 | 6-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | CoD Table, Prioritization Sequence | Prioritized Backlog, Release Scope, Tradeoff Notes | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | PrioritizationDeliveryEconomicsDecision | PrioritizationScopeDecision | Service designOperationsJourneyBlueprint |