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| Criterion |  UX Research Customer Journey Mapping |  Delivery Cost of Delay |  UX Design Customer Journey Canvas |  Product Discovery Kano Model |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 2-4 h | 90-180 min | 1-3 h | 1-2 Tage |
Participantsdifferent | 4-10 | 3-8 | 3-10 | 10-50 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | CoD Table, Prioritization Sequence | Customer Journey Canvas, Pain Points, Experience Opportunities | Kano Matrix, Feature Classes, Priority Themes |
Tagsno overlap | JourneyServiceService design | PrioritizationDeliveryEconomicsDecision | JourneyCustomerService designCanvas | SatisfactionPrioritizationCustomer |