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| Criterion |  UX Research Customer Journey Mapping |  UX Research Contextual Inquiry |  Product Discovery Context Canvas |  Agile Acceptance Criteria Workshop |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency. | When a story needs clear checkpoints before implementation, it sharpens expectation and scope together. It sorts work by value, risk, and delivery ability. The result is captured as Acceptance Criteria and a Story Update. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 2-4 h | 1-3 Wochen | 45-90 min | 20-40 min pro Story |
Participantsdifferent | 4-10 | 4-12 Beobachtungen | 3-10 | 3-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Field Notes, Workflow Insights, Pain Points | Context canvas, Open questions, Shared context notes | Acceptance Criteria, Story Update |
Tagsno overlap | JourneyServiceService design | UX researchObservationContext | ContextFramingRequirementsCanvas | AgileRequirementsRefinementBehavior-Driven Development |