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| Criterion |  UX Research Customer Journey Mapping |  Domain Modeling Context Map |  Systems Thinking Leverage Points |  Domain Modeling Domain Context Map |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 2-4 h | 1-3 h | Half day | 1-3 h |
Participantsdifferent | 4-10 | 2-8 | 3-12 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Context Map, Integration Patterns, Boundary Notes | Leverage Map, Action Strategy | Domain Context Map, Boundary Notes, Ownership Map |
Tagsno overlap | JourneyServiceService design | Domain-Driven DesignBoundariesStrategy | Systems thinkingChangeStrategy | Domain-Driven DesignContextBoundaries |