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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Constraint Analysis |  Delivery Communication Plan |  Delivery Cost of Delay |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. |
Complexitydifferent | Medium | Low | Low | High |
Timedifferent | 2-4 h | 30-90 min | 45-90 min | 90-180 min |
Participantsdifferent | 4-10 | 2-8 | 2-6 | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Constraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries | Communication Plan, Channel Matrix, Message Cadence | CoD Table, Prioritization Sequence |
Tagsno overlap | JourneyServiceService design | ConstraintsDecisionPlanningOptions | CommunicationStakeholdersDeliveryPlanning | PrioritizationDeliveryEconomicsDecision |