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Selected:Customer Journey MappingConstraint AnalysisArchitecture Decision RecordCustomer Journey Canvas
| Criterion |  UX Research Customer Journey Mapping |  Decision Making Constraint Analysis |  Architecture Architecture Decision Record |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 2-4 h | 30-90 min | 15-45 min | 1-3 h |
Participantsdifferent | 4-10 | 2-8 | 1-3 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Constraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries | ADR File, Decision Log, Rationale | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | JourneyServiceService design | ConstraintsDecisionPlanningOptions | ArchitectureRationaleDocumentationGovernance | JourneyCustomerService designCanvas |