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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.
Complexitysame
MediumMediumMediumMedium
Timedifferent
2-4 h1-4 Wochen1-3 h1-3 h
Participantsdifferent
4-103-10 Kunden2-83-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogConcierge Learnings, Service Blueprint, MVP RisksContext Map, Integration Patterns, Boundary NotesDomain Context Map, Boundary Notes, Ownership Map
Tagsno overlap
JourneyServiceService design
MVPValidationServiceDiscovery
Domain-Driven DesignBoundariesStrategy
Domain-Driven DesignContextBoundaries
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