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| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Concept Mapping |  Product Discovery Smoke Test |  Growth A/B Testing |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. | When two variants compete, discussions quickly decide by taste rather than effect. A/B Testing checks behavior under controlled conditions and separates real improvement from chance or expectation effects. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 2-4 h | 1-2 h | 1-5 Tage | 1-4 Wochen |
Participantsdifferent | 4-10 | 1-8 | Nutzertraffic | 1-6 |
Formatdifferent | Workshop | Workshop + async | Async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Concept Map, Relationship Labels, Knowledge Gaps | Interest Metrics, Conversion Signal, Learning Note | Experiment results, Decision log, Learning summary |
Tagsno overlap | JourneyServiceService design | KnowledgeConceptsMappingSensemaking | ValidationExperimentsDemandGrowth | ExperimentsGrowthAnalyticsValidation |