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| Criterion |  UX Research Customer Journey Mapping |  Delivery Communication Plan |  Architecture Views and Beyond |  Architecture arc42 |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 2-4 h | 45-90 min | 1-3 Tage | 1-2 Tage |
Participantsdifferent | 4-10 | 2-6 | 1-4 | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Communication Plan, Channel Matrix, Message Cadence | Architecture Views, Cross-view Notes, Rationale | Architecture Document, Context View, Runtime View, Deployment View |
Tagsno overlap | JourneyServiceService design | CommunicationStakeholdersDeliveryPlanning | DocumentationStakeholdersArchitecture | ArchitectureDocumentationCommunication |