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Selected:Customer Journey Mapping Business Model Stress Test Stakeholder Mapping Stakeholder Salience Model

Criterion	UX Research Customer Journey Mapping	Business Strategy Business Model Stress Test	Facilitation Stakeholder Mapping	Facilitation Stakeholder Salience Model
Purposedifferent	When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.	A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario.	When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.	When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent	Medium	High	Low	Medium
Timedifferent	2-4 h	Half day	60–90 min	60-90 min
Participantsdifferent	4-10	3-8	2-8	3-6
Formatdifferent	Workshop	Workshop	Workshop + async	Workshop
Outputdifferent	Journey Map, Pain-point List, Opportunity Backlog	Stress Test Report, Action Plan per Scenario	Stakeholder Map, Engagement Plan, Risk Notes	Salience Diagram, Strategy per Class
Tagsno overlap	JourneyServiceService design	StrategyBusiness modelRiskDiagnosis	StakeholdersAlignmentFacilitationChange	StakeholdersFacilitationAlignmentGovernance

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