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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Bounded Context Canvas with its core stages and visible working result.
Domain Modeling
Bounded Context Canvas
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a business context is still loosely outlined, it shapes language, responsibility, and integration space. It clarifies what belongs together and where a boundary needs to hold.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.
Complexitysame
MediumMediumMediumMedium
Timedifferent
2-4 h1-3 h1-4 Wochen2-8 h
Participantsdifferent
4-103-83-10 Kunden5-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogContext Canvas, Glossary, Integration NotesConcierge Learnings, Service Blueprint, MVP RisksEvent Timeline, Ubiquitous Language, Boundaries, Open Questions
Tagsno overlap
JourneyServiceService design
Domain-Driven DesignBoundariesModeling
MVPValidationServiceDiscovery
Domain-Driven DesignEventsDiscoveryWorkshop
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