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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Barcamp |  Facilitation Open Space Technology |  Facilitation Fishbowl Discussion |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many people can contribute knowledge and the flow should stay open, Barcamp provides a framework for self-organized sessions. The format channels energy without defining the content too narrowly in advance. | When a complex topic does not yet have a fitting agenda, Open Space Technology hands topic ownership back to the participants. The format suits questions that only move forward when real interest determines the order. | When a controversial topic needs depth and discipline at the same time, Fishbowl Discussion makes the structure of the conversation transparent. The format keeps the core small enough for real dialogue and open enough for controlled turnover. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 2-4 h | Halber Tag bis 2 Tage | 0.5-2 Tage | 45-90 min |
Participantsdifferent | 4-10 | 15-200 | 20-500+ | 8-80 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Session Board, Session Notes, Community Learnings | Session Marketplace, Proceedings, Action Topics | Discussion Insights, Observed Tensions, Follow-up Questions |
Tagsno overlap | JourneyServiceService design | FacilitationLarge groupLearning | FacilitationLarge groupAutonomy | FacilitationDialogueLarge group |