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Selected:Customer Journey MappingATAM (Architecture Tradeoff Analysis Method)Expectation MappingTeam API
| Criterion |  UX Research Customer Journey Mapping |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Facilitation Expectation Mapping |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | High | Low | Low |
Timedifferent | 2-4 h | Several meetings plus preparation and analysis; total effort depends on scope | 45-90 min | Half day initial, dann laufend |
Participantsdifferent | 4-10 | Evaluation team, architects, and relevant stakeholders | 3-12 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Expectation Map, Alignment Notes, Agreements | Team API Document |
Tagsno overlap | JourneyServiceService design | ArchitectureQualityRiskTradeoffsStakeholders | AlignmentStakeholdersTeam | TeamAlignmentCommunicationService |