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Selected:Customer Journey MappingArchitecture Communication CanvasViews and BeyondCustomer Journey Canvas
| Criterion |  UX Research Customer Journey Mapping |  Architecture Architecture Communication Canvas |  Architecture Views and Beyond |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | 60-120 min | 1-3 Tage | 1-3 h |
Participantsdifferent | 4-10 | 2-8 | 1-4 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Architecture Views, Cross-view Notes, Rationale | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | JourneyServiceService design | ArchitectureCommunicationStakeholdersCanvas | DocumentationStakeholdersArchitecture | JourneyCustomerService designCanvas |