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Selected:Customer Journey Mappingarc42Assumption SurfacingATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Research Customer Journey Mapping |  Architecture arc42 |  Decision Making Assumption Surfacing |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | Low | Low | High |
Timedifferent | 2-4 h | 1-2 Tage | 45-90 min | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 4-10 | 1-4 | 2-8 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Document, Context View, Runtime View, Deployment View | Assumption List, Critical Assumptions, Learning Plan | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyServiceService design | ArchitectureDocumentationCommunication | AssumptionsRiskDecisionDiscovery | ArchitectureQualityRiskTradeoffsStakeholders |