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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Paper illustration for Bucket System.
Agile
Bucket System
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
2-4 h30-90 min30-60 min30-90 min
Participantsdifferent
4-103-122-83-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogAffinity Size Map, Grouped Estimates, Unclear ItemsPower Interest Grid, Strategy per StakeholderBucketed Backlog, Relative Estimates, Split Candidates
Tagsno overlap
JourneyServiceService design
EstimationBacklogRelative sizing
StakeholdersFacilitationAlignmentPlanning
EstimationBacklogRelative sizing
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