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| Criterion |  UX Research Customer Journey Mapping |  Agile Affinity Estimation |  Agile Planning Poker |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes. | When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 2-4 h | 30-90 min | 2-5 min je Item | 0.5-2 Tage |
Participantsdifferent | 4-10 | 3-12 | 3-9 | 6-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Affinity Size Map, Grouped Estimates, Unclear Items | Relative Estimates, Assumption Notes, Split Candidates | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | EstimationBacklogRelative sizing | EstimationAgileRelative sizingTeam | Service designOperationsJourneyBlueprint |