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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Paper illustration for Bucket System.
Agile
Bucket System
Paper illustration for Planning Poker.
Agile
Planning Poker
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates.When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
2-4 h30-90 min30-90 min2-5 min je Item
Participantsdifferent
4-103-123-123-9
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogAffinity Size Map, Grouped Estimates, Unclear ItemsBucketed Backlog, Relative Estimates, Split CandidatesRelative Estimates, Assumption Notes, Split Candidates
Tagsno overlap
JourneyServiceService design
EstimationBacklogRelative sizing
EstimationBacklogRelative sizing
EstimationAgileRelative sizingTeam
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