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Selected:Customer Journey MappingAffinity DiagrammingLASR (Lightweight Approach for Software Reviews)
| Criterion |  UX Research Customer Journey Mapping |  UX Research Affinity Diagramming |  Architecture LASR (Lightweight Approach for Software Reviews) |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 45–90 min | 3–4 h for initial assessment; preparation and deeper analysis additional |
Participantsdifferent | 4-10 | 3-10 | 1 or a small team; particularly suitable for 3–4 people |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Theme clusters, Insight statements, Opportunity areas | Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeRoot cause | ArchitectureQualityRiskAssessmentLean |
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