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Selected:Customer Journey MappingArchitecture Decision RecordViews and BeyondCustomer Journey Canvas
| Criterion |  UX Research Customer Journey Mapping |  Architecture Architecture Decision Record |  Architecture Views and Beyond |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 15-45 min | 1-3 Tage | 1-3 h |
Participantsdifferent | 4-10 | 1-3 | 1-4 | 3-10 |
Formatdifferent | Workshop | Async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ADR File, Decision Log, Rationale | Architecture Views, Cross-view Notes, Rationale | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | JourneyServiceService design | ArchitectureRationaleDocumentationGovernance | DocumentationStakeholdersArchitecture | JourneyCustomerService designCanvas |