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Selected:Customer Journey MappingArchitecture Decision RecordCynefin WorkshopCustomer Journey Canvas
| Criterion |  UX Research Customer Journey Mapping |  Architecture Architecture Decision Record |  Decision Making Cynefin Workshop |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 15-45 min | 60-180 min | 1-3 h |
Participantsdifferent | 4-10 | 1-3 | 4-20 | 3-10 |
Formatdifferent | Workshop | Async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ADR File, Decision Log, Rationale | Cynefin Map, Domain-specific Actions, Sensemaking Notes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | JourneyServiceService design | ArchitectureRationaleDocumentationGovernance | ComplexitySensemakingDecision | JourneyCustomerService designCanvas |