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| Criterion |  UX Research Customer Journey Mapping |  Operations A3 Problem Solving |  Product Discovery Test Card |  Product Discovery Experiment Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | The Test Card turns a critical assumption into a testable claim and specifies in advance which result counts as success. | When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 2-4 h | 45-90 min | 20-35 min | 30-60 min |
Participantsdifferent | 4-10 | 2-5 | 1-5 | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | A3 Report, Action Plan, Root Cause Analysis | Test Card with a pre-set threshold | Completed Experiment Canvas, Success Metric |
Tagsno overlap | JourneyServiceService design | LeanProblem solvingCoachingOperations | ExperimentsValidationDiscoveryHypothesis | ExperimentsValidationDiscoveryHypothesis |